How long do refund requests take to complete?

Our current average handling time for refunds after receiving funds from the airline is 6 days. We promptly submit claims to the airline upon receiving your request.

While most airlines process refunds in under 5 business days, the entire process, from the time you confirm cancellation until we process the payout, can take 10-15 business days.

Please note that we have no control over the refund processing time of your bank or payment provider.

Updates to your refund status are available in 'My Bookings' under the 'Check-in' tab’. Our support agents will not be able to provide any further details.